Frequently Asked Questions

Shipping Information

How much does shipping cost?

Most orders over $99.00 will ship for free.

However, sometimes there are extra shipping fees on a product when it's:
  • an over-weight or over-sized item
  • a custom or specialty item
  • not readily available through normal channels
* These products will be clearly marked.
Which couriers do you use to deliver?
Currently, based on the product and warehouse location, we ship using:
  • Purolator
  • Canada Post
  • Loomis
  • UPS
  • Canpar
  • Fedex
What if my order is less than $99.00?

Orders under $99.00 ship at a flat rate of $25.00.

How can I obtain an estimated date of delivery?

Use our on-line tracking to view where your items are and when they will arrive. Tracking information is updated within a few hours of the item being shipped from our warehouses.

Where will my order be coming from?

Products ship from our warehouses in Alberta, Ontario, Quebec, and British Columbia. Some of our more specialized products ship from our partner warehouses located across Canada.

How long does it take to have my order shipped?

We aim to have your order shipped within 1 business day.
However, some items can take up to 3 business days.
Once shipped, delivery usually takes 2 to 7 business days, depending on your location.

Do you ship internationally?

No, currently we only service Canada.

Payment Information

What payments methods are available?
Currently we accept the following:
  • Visa
  • Mastercard
  • American Express
  • Google Pay
  • Apple Pay
  • Account Balance (Maxx Cash & Gift Cards)
What currency will I be billed in?

All prices on Maxx Cycle are in Canadian dollars.

Are purchases secure on Maxx Cycle?

Yes, we use SSL to secure our site. But more importantly, all transactions are processed using Stripe, a trusted and secure payment processor. Maxx Cycle has no access to your credit information.

Fraud preventions?

All orders are checked for fraudulent activity. Please always indicate the correct billing information for your payment method to avoid unnecessary delays in your order.

Will I be charged taxes?

Yes, taxes will be charged based on the shipping address as follows:

  • AB
    5% GST
  • MB
    5% GST
  • NL
    15% HST
  • NS
    14% HST
  • PE
    15% HST
  • SK
    5% GST
  • BC
    5% GST, 7% PST
  • NB
    15% HST
  • NT
    5% GST
  • ON
    13% HST
  • QC
    5% GST
  • YT
    5% GST

Returns

Can I return an item?

Yes, within 30 days of delivery, as long as it is unopened, unused, uninstalled, and in its original packaging. All returns require prior approval and a Return Merchandise Authorization (RMA) number.

See our Return & Refund Policy for full details.

What can't be returned?
  • Opened, used, or installed products
  • Helmets, apparel, and riding gear
  • Consumables, including oils, fluids, filters, cleaning supplies, and adhesives
  • Mounted or installed wheels and tires
  • Special-order, custom-made, and clearance items
  • Gift Cards
How do I start a return?
  1. Log in and go to your Dashboard
  2. Select your order under "Recent Orders"
  3. Tap "Request Return (RMA)" at the bottom of the order and follow the instructions

Once approved, your return must be shipped within 7 days. If you checked out as a guest, please contact us to start a return.

How will I be refunded?

You can choose store credit, with no standard restocking fee, or a refund to your original payment method, less a 10% restocking fee. Customers are responsible for return shipping, and original shipping charges are non-refundable.

My item arrived damaged, defective, or wrong. What should I do?

Please contact us before returning it. We review these cases individually and may ask for photos or more information.

Maxx Cash

What is Maxx Cash?

Maxx Cash is a rebate you earn on almost every purchase at Maxx Cycle. The amount you will earn is shown on each product and in your cart.

See Maxx Cash for full details.

How do I collect Maxx Cash?

Log in or create an account before you check out. Maxx Cash is added to your account balance with your order. Guest checkouts do not earn Maxx Cash.

How do I use my Maxx Cash?

At checkout, select "Use Account Balance" to apply it to your order. Maxx Cash can only be used for purchases on Maxx Powersports sites. It cannot be redeemed for cash and is non-transferable.

Gift Cards

How do I buy a Gift Card?

Visit our Gift Card page, choose an amount, and enter who it's for. The Gift Card is sent by email.

How do I use a Gift Card?

Log in and redeem your Gift Card to add it to your account balance. Then, at checkout, select "Use Account Balance". Any remaining balance stays in your account for your next purchase.

Do Gift Cards expire?

No. Gift Cards do not expire and have no fees. They cannot be redeemed for cash, are not returnable, and do not earn Maxx Cash.