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Frequently Asked Questions

Shipping Information

How much does shipping cost?

Most orders over $99.00 will ship for free.

However, sometimes there are extra shipping fees on a product when it's:
  • an over-weight or over-sized item
  • a custom or specialty item
  • not readily available through normal channels
* These products will be clearly marked.
Which couriers do you use to deliver?
Currently, based on the product and warehouse location, we ship using:
  • Purolator
  • Canada Post
  • Loomis
  • UPS
  • Canpar
  • Fedex
What if my order is less than $99.00?

Orders under $99.00 ship at a flat rate of $19.00.

How can I obtain an estimated date of delivery?

Use our on-line tracking to view where your items are and when they will arrive. Tracking information is updated within a few hours of the item being shipped from our warehouses.

Where will my order be coming from?

Most of our products ship from our warehouses in Alberta, Ontario, Quebec, and British Columbia. Some of our more specialized products ship from our partner warehouses located across Canada and the USA.

How long does it take to have my order shipped?

We aim to have your order shipped with 1 business day.
However, some items can take 3 to 5 business days.

Do you ship internationally?

No, currently we only service Canada.

Payment Information

What payments methods are available?
Currently we accept the following:
  • Visa
  • Mastercard
  • American Express
  • Google Pay
  • Apple Pay
What currency will I be billed in?

All prices on Maxx Cycle are in Canadian dollars.

Are purchases secure on Maxx Cycle?

Yes, we use SSL to secure our site. But more importantly, all transactions are processed using Stripe, a trusted and secure payment processor. Maxx Cycle has no access to your credit information.

Fraud preventions?

All orders are checked for fraudulent activity. Please always indicate the correct billing information for your payment method to avoid unnecessary delays in your order.

Will I be charged taxes?

Yes, taxes will be charged based on the shipping address as follows:

  • AB
    5% GST
  • MB
    5% GST
  • NL
    15% HST
  • NS
    15% HST
  • PE
    15% HST
  • SK
    5% GST
  • BC
    5% GST, 7% PST
  • NB
    15% HST
  • NT
    5% GST
  • ON
    13% HST
  • QC
    5% GST
  • YT
    5% GST